The importance of Powerful product presentations, strong sales teams and high quality customer service cannot be under estimated along with motivated and passionate employees.
These things are crucial to the success of any financial or telecommunication organization. Our programs focus intensively in these areas. Please read on for more details.
Presenting to Win – Winning the confidence of your customers
Objective:
To develop a powerful presentation using passion, visual aids, target language and appropriate body language that will have maximum impact. Impress and ignite the curiosity of your banking customers
Course Contents:
- Structuring your presentation
- Power Point, how to make it work for you, not against you
- Awareness of your audience
- Fear of presenting and overcoming it
- Grabbing the attention of your audience and keeping hold of it
- Creating rapport with your audience or customers
- Knowing your products
- Igniting your passion
- Role plays and demo
- Encouraging your customers to experience
Participating Group: Professionals who need to give presentations to clients
Duration: 1 day
Suggestive selling
Objective:
Enhance and polish your sales skills and learn how to encourage your customers to experience your products by using suggestive selling techniques. Learn how the experts achieve their successes and the secret techniques that they use.
Course Contents:
- The ABC’s of selling
- Objections, a good thing?
- Overcoming obstacles to achieving your goal
- High gain questions
- Boosting confidence, igniting your passion
- Body language and buying signals
- Creating rapport with your potential customers
- Suggestive selling techniques
- The experts-case studies
- Role plays and demo
- Practical workshop
Participating Group: All sales professionals
Duration: 2 days
Customer contact skills for call center teams
Objective:
To develop excellent call center teams with perfect customer service skills
Course Contents:
- Greeting your customers
- Offering service
- Presenting products over the phone
- Suggestive selling over the phone
- Overcoming the fear of ‘cold calling’
- Thanking your customers
- Body language
- How to keep yourself motivated
- Avoiding ‘burn out’
- Saying good bye to customers
- Creating rapport with customers
- Complaint handling and recoveries
- Telephone English for non-native English speakers
- Role plays and practice
Participating Group: All call center professionals
Duration: 2 days
Essential soft skills for Customer Service Professionals
This well rounded program explores the essence of customer service and looks at the heart of every customer service interraction. We provide tools for thinking outside of the box, softening confrontations and enhancing the customers experience. We also examine how attitude and way of being is crucial to the moment of truth that can make or break a company’s reputation.
Program Details:
- Customer Service strategy
- Getting outside of the box
- Way of being and attitude
- Moment of truth
- Importance of you
- Soften approach
- Individualism
- First and last impressions
- Non verbal language
- Asking questions
- Managing yourself
- Taking care of yourself
- Putting it all together
Duration: 4 x 90 minute sessions
Influential Leadership
Objective:
To fully develop the technical and emotional skills of the company leadership through a workshop filled with activity that requires each leader to look inside themselves for answers to challenging questions. This workshop uses a great deal of experiential learning processes as well as hands on learning techniques.
Course Contents:
- Igniting your passion, igniting your team’s passion
- The leader’s role as a trainer’s role
- Leadership styles
- The Three ‘I’ Model
- Awareness
- Creative thinking
- Your state of wellness
- Hiring aces
- Disciplining and praising
- Levels of learning
- Motivating and leading
- Leading teams
- Emotional Approach to leading
- Reflecting tasks
- Coaching
Participating Group: All leaders
Duration: 2 days
